Help and contact
Last updated:
This is a translation for convenience. The legally binding version is the German one. Deutsche Fassung
How to reach us
Write to «kontakt@example.com». We reply as quickly as we can; for data protection requests, within one month at the latest (Article 12(3) GDPR).
Babu is built by one person. That means no hold queue, but also no round-the-clock cover.
What helps us fix a bug
The more precise the description, the faster the answer. Useful:
- your device and OS version (for example “iPhone 15, iOS 26.1”)
- the app version (at the bottom of the settings screen)
- what you did, and what happened instead
- whether it happens every time or happened once
Please do not send screenshots containing your child’s data. We almost never need them, and if we do we will ask specifically. In that case, please black out names and dates of birth.
Before you write
Four things usually sort themselves out without us:
- Restore purchases: Settings → Subscription → “Restore purchases”. This helps after changing device or reinstalling.
- Cancel a subscription: in your store account settings, not in Babu. We have no access to it.
- Refunds: handled by the store, see the terms of use.
- Delete your data: see delete your account and data.
Questions about your child's health
We cannot answer those, and we will not try. Babu is a tool for recording and organising, not a medical device and not an advice service. Please speak to your paediatrician or midwife. In an emergency, call your local emergency number.